If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts gramax@gmx.com

Shipping

Do you ship Internationally?

Yes, we do! We ship our products worldwide. Delivery typically takes 8-10 business days after processing.

When will my order be processed?

We begin processing your order within 1-2 business days. You will receive a confirmation email once your order has been processed and is ready to ship.

What shipping carriers do you use?

We partner with reliable international carriers to ensure your order arrives safely and on time. The specific carrier may vary depending on your location and the fastest available option.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress online in real-time.

Can I change my delivery address?

Yes, you can change your delivery address if your order has not yet been shipped. Please contact us as soon as possible with your updated address information. Once an order has shipped, unfortunately, we cannot make any changes to the delivery address.

Product

Can I get my product personalized?

We currently offer a range of customizable options for certain products. If personalization is available for the item you’re interested in, you will see the option to customize it on the product page.

What packaging options can I choose from?

We offer eco-friendly packaging options for most of our products. Our standard packaging is designed to be sustainable and stylish, with the option to choose gift packaging during checkout if available.

Payment

What currency is your store in?

Our store is available in multiple currencies to accommodate our global customers. You can select your preferred currency from the options available at checkout. The final price will be displayed in your chosen currency before you complete your purchase.

What payment options do you accept?

We offer a variety of payment options to ensure a smooth and secure shopping experience:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Shopify Payments: This includes options like Apple Pay, Google Pay, and other local payment methods depending on your region.
• PayPal: Securely pay using your PayPal account.
• Klarna: Available in select regions, allowing you to buy now and pay later.
• Amazon Pay: Use your Amazon account to complete your purchase quickly and securely.
• Shop Pay: Accelerate your checkout process with Shop Pay.

Our checkout process is secure, and we ensure your payment information is protected.

  • Size Guide

    To find your perfect fit, refer to the size measurements below:

    • S: Chest Width: 50.8 cm, Length: 68.6 cm
    • M: Chest Width: 53.3 cm, Length: 71.1 cm
    • L: Chest Width: 58.4 cm, Length: 73.7 cm
    • XL: Chest Width: 63.5 cm, Length: 76.2 cm
    • 2XL: Chest Width: 67.3 cm, Length: 78.7 cm
    • 3XL: Chest Width: 71.1 cm, Length: 81.3 cm

    For best results, measure your favorite garment and compare it to our size guide. If you have any questions, feel free to reach out to us at gramax@gmx.com.

  • Care Instructions

    To ensure your Gramax hoodie remains as cozy and vibrant as the day you got it, please follow these care instructions:

    1. Machine Wash Cold
    • Turn your hoodie inside out to protect the print and fabric.
    • Use cold water to prevent any shrinkage and to keep colors looking fresh.
    2. Gentle Cycle
    • Wash on a gentle or delicate cycle to minimize wear and tear.
    3. Use Mild Detergent
    • Opt for a mild, color-safe detergent. Avoid bleach or any harsh chemicals as they can damage the fabric and print.
    4. Avoid Fabric Softener
    • Fabric softeners can break down the fibers and affect the hoodie’s softness over time. It’s best to skip them.
    5. Tumble Dry Low
    • For best results, tumble dry on a low heat setting or air dry. High heat can cause shrinkage and damage the print.
    6. Cool Iron if Needed
    • If ironing is necessary, turn the hoodie inside out and use a cool iron. Avoid ironing directly over any printed areas.
    7. Do Not Dry Clean
    • Dry cleaning chemicals can be harsh on the fabric and print, so it’s best to avoid this method.

    By following these care instructions, your Gramax hoodie will continue to provide maximum love and comfort for years to come. If you have any questions or concerns about caring for your hoodie, feel free to reach out to us at gramax@gmx.com.

  • Personalized items

    For personalized items, we’re here to make sure your custom hoodie is just right. Please contact us at gramax@gmx.com with the following details to help us create your perfect piece:

    • Photographs: Share any images or designs you’d like to include.
    • Style Preferences: Let us know your preferred colors, fonts, or any specific design elements.
    • Measurements: Provide specific measurements if you’re looking for a custom fit.

    Our team will work closely with you to bring your vision to life. We’re excited to create something truly special for you!